John Cook's Wine Journal Entries
Hinnant Family Vineyards (written Sep 23, 2010)
Wine: 
Winery: Ambiance: 
How to destroy your business in a down economy in one easy lesson? Poor customer service. Hinnant Family has done well with their muscadine selections, however, their other wines (which are actually produced elsewhere and rebranded) are of lesser quality, but not less expensive. Having been a "wine club" member for years I was informed today that they had purged their records of anyone that had not met their most recent purchase expectations. When I requested that my last case purchase be found in the computer I was informed that only the tired folders had the needed information, and that they were "doing things differently". I wish to thank Hinnant Family for pushing me elsewhere, and broadening my horizons. Perhaps they will do well as a wedding chapel and road-side attraction. When the cellar is dry I will visit again, but certainly no sooner than necessary.
